Passeig de Garcia Fària, 49, 08019 Barcelona ( Espagne )

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Back-office & Digital

Results-oriented Sales Outsourcing oriented results

Our sales teams are trained to generate a direct impact on your revenue. With a proven methodology… we accelerate your conversion cycles, qualify your leads with precision, and boost your closing rates in multiple languages and internationally.

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The 4 core pillars of our service

Optimized sales methodology

Management by sales KPIs (CPA)

Multilingual support & extended time zones

Integration with your sales tools (HubSpot, Salesforce, etc.)

What sets us apart

Essentiel Outsourcing combines the efficiency of a structured call center with the agility of an outsourced sales force. Senior Business Developers/SDRs supervisors.

Representative client case with tags

Transurban transformed its customer experience through AI-based support, increasing the self-resolution rate and improving efficiency.

Industry: International E-commerce Sector

Reduction in AHT by 32%

Improvement in CSAT from 4.1 to 4.7 / 5

Increase in FCR by 26%

Frequently Asked Questions (FAQ)

Are your agents specialized by industry?
Yes, we tailor agent profiles based on your targets (SaaS, industry, retail, finance, etc.). We offer in-depth industry-specific training to ensure our agents master your business language and value proposition.
Absolutely. We provide a shared dashboard that includes metrics such as the number of calls, contacts, scheduled appointments, conversion rates by campaign, and more. This total transparency is key to a successful partnership.
Our contracts are based on SLA volume (calls per day, appointments per month), and we always offer pilot programs to jointly validate the performance model before committing to a long-term partnership.
Yes. Our API connectors allow us to work directly within your existing CRM or, if you prefer, on our white-label infrastructure for a seamless integration.