Passeig de Garcia Fària, 49, 08019 Barcelona ( Espagne )

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Back-office & Digital

Outsourcing of back-office processes structured and digital

Essentiel Outsourcing manages your back-office operations with rigor, confidentiality, and scalability… A turnkey service to lighten your internal teams while boosting your operational efficiency.
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Our key expertise

Entry and verification of sensitive data

Moderation & management of digital content

Processing of complex cases & document workflows

High-volume multilingual operations

Methodology & secure environment

All our back-office projects are supervised by a quality manager… (details on VDI / VPN, encryption).

Representative Client Case

A company optimized its back-office operations and digital processes, improving team efficiency and processing quality.

Sector: E‑commerce / Digital Operations

Reduction in Task Turnaround Time (TAT): 30 %

Improvement in Internal and Customer Satisfaction (CSAT): 4.3 → 4.7 / 5

Increase in First-Time Accuracy (FTA) Rate: 25 %

Frequently Asked Questions (FAQ)

What volume can you handle?

We adjust staffing according to the workflow: from 500 to 50,000 units per month depending on the task type and its complexity.

A SLA for timing and quality is contracted to secure your operational capacity.

Yes. All our workflows can include cross-checking (double verification), random or systematic checks according to your requirements to ensure a minimal error rate.
We handle a wide range of formats (office documents, images, PDFs, web forms) and can work directly on your internal interfaces, SaaS tools, or ERP, ensuring full integration with your systems.
Sí. Nuestros equipos trabajan en francés, inglés, español, portugués, alemán, neerlandés, italiano, etc., según las necesidades del proyecto y la internacionalización de sus mercados.