Passeig de Garcia Fària, 49, 08019 Barcelona ( Espagne )

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Customer Service

Multilingual Customer Service and International Presence

At Essentiel Outsourcing, we transform your customer experience through multilingual and omnichannel customer service, available 24/7 across our various strategic locations worldwide.
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The 4 Fundamental Pillars of Our Service

Optimized Multichannel Interactions

Linguistic and Cultural Expertise

Operational Agility

Advanced Tools and Management

What Sets Us Apart

Essentiel Outsourcing stands out with 24/7 multilingual customer service, operated by senior and supervised teams, combining operational rigor, responsiveness, and high-quality handling in every interaction.

Representative Case Study

Essentiel Outsourcing has managed multichannel customer service (phone, chat, email, social media) with trained teams and optimized processes.

Industry: International E-commerce Sector

AHT −32 % (Average Handling Time)

CSAT 4.1 → 4.7 / 5 (Customer Satisfaction Score)

FCR +26 % (First Call Resolution)

Frequently Asked Questions (FAQ)

Why outsource your customer service with Essentiel Outsourcing?
Outsourcing your customer service with Essentiel Outsourcing helps reduce operational costs, improve response quality, and more easily handle volume fluctuations. Our trained teams, management tools, and proven processes enable sustainable optimization of customer relationships and operational performance.

Yes, our multilingual customer support covers multiple languages and time zones to assist international and e-commerce businesses in managing their global customer relationships.

Nous prenons en charge le support client entrant, le SAV, la gestion des commandes, le traitement des réclamations, le back-office, le chat et l’email client, ainsi que le suivi qualité et le reporting de performance.

We manage operations using key KPIs: customer satisfaction (CSAT), handling time, first call resolution (FCR), response quality, and SLA compliance, with regular reporting and continuous improvement plans.