Passeig de Garcia Fària, 49, 08019 Barcelona ( Espagne )

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Area of Expertise

Operational expertise by sector for tangible results

We tailor our outsourcing solutions to the specific needs of your industry. Each sector has unique requirements—compliance, speed, business language, and flexibility. Our trained teams, tools, and multilingual organization adapt to your processes to deliver direct, measurable, and lasting value.
Move forward with peace of mind—we’re by your side.
 
The key to success?
It’s having experts you can rely on, who truly understand you.
Entrust us with your challenges, and we’ll turn them into tangible levers for your future.

Our Key Sectors of Activity

Retail & E-commerce

Use Case

Client Case (Fashion & Home E-commerce Platform)

CSAT > 4,7 / 5

Average Response Time: < 3 minutes

+40% of tickets handled during the sales period

Tech & SaaS

Use Case

Client Case (B2B SaaS – Collaborative CRM)

36% Reduction in Escalated Requests

Average Response Time: < 3 minutes

Banking & Insurance

Use Case

Client Case (Automobile Insurer)

29% Reduction in Case Management Time

FCR: 81%

Real Estate

Use Case

Client Case (Network of Real Estate Agencies)

Files approved within 36 hours

Internal gain of 2 FTEs

Health & Wellness

Use Case

Client Case (Connected Nutrition & Health Platform)

+38% in customer retention

Average NPS: 8.9/10

Industry & B2B

Use Case

Client Case (Electrical Equipment Manufacturer)

96% of calls handled in under 30 seconds

Disputes reduced by 23%

Frequently Asked Questions (FAQ)

Do you have specialized teams for each sector?
Yes. We recruit and train our agents according to industry requirements, the specific terminology used, and the standards unique to your sector, ensuring a partner who truly “speaks your language.”
Our centers in Barcelona, Lisbon, Tunisia, Argentina, and Mexico enable us to provide 24/7 coverage when needed, with rotating teams to accommodate all global time zones.
Our scalable model is designed for this. We can deploy additional qualified staff within 48–72 hours, depending on the language and task, ensuring service continuity even during peak periods.
Yes. We can start with a limited scope to validate the workflows, tools, and performance specific to your sector before a full, secure rollout.

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