Passeig de Garcia Fària, 49, 08019 Barcelona ( Espagne )

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Area of Expertise

Sector-specific expertise for high-performance customer service

We tailor our outsourcing solutions to the specific needs of your industry to ensure an optimal customer experience. Each sector has its own requirements—compliance, responsiveness, industry-specific language, and flexibility. Our specialized teams, high-performance tools, and multilingual organization integrate seamlessly with your processes to deliver efficient, measurable, and sustainable customer service.
Move forward with peace of mind—we’re by your side.
 
The key to success?
It’s having experts you can rely on, who truly understand you.
Entrust us with your challenges, and we’ll turn them into tangible levers for your future.

Our Key Sectors of Activity

Retail & E-commerce

Use Case

Client Case (Fashion & Home E-commerce Platform)

CSAT > 4,7 / 5

Average Response Time: < 3 minutes

+40% of tickets handled during the sales period

Tech & SaaS

Use Case

Client Case (B2B SaaS – Collaborative CRM)

36% reduction in escalated requests

Churn reduced by 12%, AI-powered FAQ automation

Banking & Insurance

Use Case

Client Case (Fashion & Home E-commerce Platform)

29% Reduction in Case Management Time

FCR: 81%

Real Estate

Use Case

Client Case (Network of Real Estate Agencies)

36% Reduction in Escalated Requests

Churn: -12%, AI-driven FAQ automation

Health & Wellness

Use Case

Client Case (Fashion & Home E-commerce Platform)

+38% in customer retention

Average NPS: 8.9/10

Industry & B2B

Use Case

Client Case (Electrical Equipment Manufacturer)

96% of calls handled in under 30 seconds

Disputes reduced by 23%

Frequently Asked Questions (FAQ)

Do you have specialized teams for each sector?
Yes. We recruit and train our agents according to industry requirements, the specific terminology used, and the standards unique to your sector, ensuring a partner who truly “speaks your language.”
Our centers in Barcelona, Lisbon, Tunisia, Argentina, and Mexico enable us to provide 24/7 coverage when needed, with rotating teams to accommodate all global time zones.
Our scalable model is designed for this. We can deploy additional qualified staff within 48–72 hours, depending on the language and task, ensuring service continuity even during peak periods.
Yes. We can start with a limited scope to validate the workflows, tools, and performance specific to your sector before a full, secure rollout.

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