Transform your operations, optimize your performance, and strengthen customer loyalty with an agile, committed, and value-driven partner.
Transform your operations, optimize your performance, and strengthen customer loyalty with an agile, committed, and value-focused partner.
Essentiel Outsourcing is a leading European player in BPO (Business Process Outsourcing), with over 10 years of expertise in outsourced customer experience and business operations management. We provide our clients with fast, scalable, and multilingual execution capabilities from our sites in Spain, Portugal, Mexico, and Tunisia.
Awards Gained
Years of Experience
Operations success
Schedule a strategic consultation
Assistance client omnicanale (voix, chat, email, social media)
Gestion du cycle complet : onboarding, suivi, réclamation, fidélisation
Assistance client omnicanale (voix, chat, email, social media)
Gestion du cycle complet : onboarding, suivi, réclamation, fidélisation
Centres de contact 24/7 avec monitoring qualité et KPI contractuels
Assistance client omnicanale (voix, chat, email, social media)
Gestion du cycle complet : onboarding, suivi, réclamation, fidélisation
Assistance client omnicanale (voix, chat, email, social media)
Gestion du cycle complet : onboarding, suivi, réclamation, fidélisation
Centres de contact 24/7 avec monitoring qualité et KPI contractuels
Assistance client omnicanale (voix, chat, email, social media)
Gestion du cycle complet : onboarding, suivi, réclamation, fidélisation
Assistance client omnicanale (voix, chat, email, social media)
Gestion du cycle complet : onboarding, suivi, réclamation, fidélisation
Centres de contact 24/7 avec monitoring qualité et KPI contractuels
Certification & Supervision: Each site is connected to our centralized infrastructure and overseen by a local management team trained in ISO standards, with telecom and cloud redundancy, and supported by multilingual middle management.
Calculate the savings generated by outsourcing with Essentiel Outsourcing. The simulator allows you to compare in real time.
Total cost per position: in-house vs. outsourced
Productivity and flexibility gains
Impact on quality metrics (NPS, handling time, resolution rate)
Social inclusion
Fair recruitment, diversity & disability policy
Well-being & Development
Continuous training, skills development, internal mobility
Environment
Eco-responsible hybrid model, reducing emissions and consumption
Governance
GDPR compliance, auditability, confidentiality, strong values (respect, excellence, transparency)
