User support, technical escalation, product feedback, digital onboarding
Essentiel Outsourcing is a leading European BPO (Business Process Outsourcing) provider, with over 10 years of expertise in outsourced customer experience and business operations management. We offer our clients fast, scalable, and multilingual execution capabilities from our sites in Spain, Portugal, Mexico, and Tunisia.
A well-managed hybrid model, committed teams, a performance-driven culture, and closer client relationships strengthened through the co-creation of processes.
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Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, complaints, loyalty
24/7 Contact Centers with quality monitoring and contractual KPIs
Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, complaints, loyalty
Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, claims, loyalty
24/7 Contact Centers with quality monitoring and contractual KPIs
Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, complaints, loyalty
24/7 Contact Centers with quality monitoring and contractual KPIs
Certification & Supervision:
Each site is connected to our centralized infrastructure and supervised by a local management team trained in ISO standards, with telecom and cloud redundancy, as well as support from multilingual middle management.
Calculate the savings generated by outsourcing with Essentiel Outsourcing.
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Total cost per position: in-house vs. outsourced
Productivity and flexibility gains
Impact on quality metrics (NPS, handling time, resolution rate)
Social inclusion
Fair recruitment, diversity & disability policy
Well-being & development
Ongoing training, skills development, internal mobility
Environment
Eco-friendly hybrid model, reduced emissions and consumption
Governance
GDPR compliance, auditability, confidentiality, strong values (respect, excellence, transparency)
