At Essentiel Outsourcing, we deliver tailored BPO solutions that combine human expertise, industrialized processes, and proprietary technologies. Our services are aligned with your growth objectives, driven by data, backed by a constant commitment to quality, and supported by a multichannel approach to ensure excellence in your customer experience.
Our operational onboarding unit enables integration in less than 10 days…
Each service is based on predefined contractual indicators (SLAs): AHT, FCR, CSAT, NPS, etc., monitored in real time through our Unified Panel.
We operate in 17 languages across all channels: voice, email, chat, instant messaging, and more.
GDPR compliance, ISO 27001-ready, weekly quality checks.
Our techno-operational approach enables controlled scalability, real-time reporting, and seamless integration with your existing workflows.
Agent Productivity Optimization Engine
Unified dashboard platform for your KPIs
Direct integration with your business tools.
Transurban transformed its customer experience with AI-powered support, increasing issue containment and enhancing efficiency.
Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, complaints, loyalty
24/7 Contact Centers with quality monitoring and contractual KPIs
Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, complaints, loyalty
Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, claims, loyalty
24/7 Contact Centers with quality monitoring and contractual KPIs
Assistance client omnicanale (voix, chat, email, social media)
Gestion du cycle complet : onboarding, suivi, réclamation, fidélisation
Centres de contact 24/7 avec monitoring qualité et KPI contractuels
Omnichannel Customer Support (voice, chat, email, social media)
End-to-End Management: onboarding, follow-up, complaints, loyalty
24/7 Contact Centers with quality monitoring and contractual KPIs
